Frequently Asked Questions
You’ve got questions, we’ve got answers. If you need additional help feel free to contact us.
How do I track my order?
Depending on the shipping option you chose at checkout, your order will be processed within 24-72 business hours. After your order is processed, you will receive an email confirming that your order has been shipped. This email will also contain your tracking number.
Please allow 24-48 business hours for your shipment details to update with USPS.
You can also log on to your account and track your orders there.
My order hasn’t been delivered. What do I do?
Please contact your local USPS or UPS location dependent on the shipping service your order was to be delivered by. If after contacting the shipping provider you still need assistance locating your order feel free to contact us at [email protected] and we will be happy to assist you.
What is considered final sale?
All swimwear, bodysuits, and clearance items are final sale. Refunds and exchanges are not permitted.
Items must be in their original condition – this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
I received a damaged item. What do I do?
In the rare event that you receive a damaged* item, please alert us as soon as possible and provide a photo of the damaged item. We will kindly provide a return shipping label so that you can send your item back.
*Please note, we are not responsible for damages that occur after wearing or washing the item.
Can I cancel my order?
You can contact us at [email protected] if you need to cancel an order. Please note that orders not canceled within 3 hours are subject to a 10% restocking fee.
How do I exchange an item?
Need to swap a size? No problem at all – just fill in the returns form stating the item you wish to receive in place of your returned item (detailing color and size), and we’ll get this processed for you upon receipt of your return. Please note, if this new item is out of stock, this will be refunded instead. If your exchanged item is of a higher value than your returned item, this will also be refunded instead.
What is your return policy?
Please read our full return policy here
Are returns/exchanges free?
We’re unable to cover return postage costs unless your item is faulty. Customers are urged to hold onto proof of postage as we’re also not responsible for returns lost in the post. If you paid for shipping at the time of your original order, you will not be credited the cost of shipping when we receive your return.
Can I get my refund on my original payment form?
We only offer store credit for returns.
When will I receive my store credit?
Please allow 7 to 10 business days for us to process and finalize your return. Once your return has been received and processed a confirmation email will be sent to the email address provided upon checkout. If you have not received an email within 7 business days of us receiving the package please contact our customer service team at [email protected] and we will be happy to assist you.