Unworn and unwashed merchandise with tags still attached can be returned for store credit only within 7 days of your order delivery date. Pretty Brilliant does NOT offer refunds to your original payment, however, we will offer a store credit which you can use towards a future purchase.
All returns must be submitted via your account within 7 days after receiving your order. Returns to your original payment are only accepted if the item is defective. Otherwise you will be issued a store credit.
If you still need help please email [email protected] and include your order number in the subject.
Items must be in their original condition – this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
No clearance/sale items, bodysuits or swimwear will be accepted.
We always recommend returning your items via a recorded service as we, unfortunately, can’t be held responsible for any items that do not reach us.